At Burhani Enterprise, we are engaged in the manufacturing, import, export, and supply of rainwear and industrial safety equipment for businesses, industries, constructions, agriculture, mining, healthcare, and other commercial customers.
Our products include industrial safety equipment such as safety goggles, gloves, helmets, masks, jackets, safety shoes, ear plugs, ear muff, safety jacket, hand sleeves, fingercot, apron, boilersuit, rainwear, safety shoes, gumboot, road safety, and other safety products.
Because our products are supplied primarily for business and commercial requirements, we do not accept returns or exchanges for products once the order has been confirmed and supplied.
1. No Return Policy
All orders placed with Burhani Enterprise are considered final.
We do not accept returns of products due to:
Change of mind
Ordering the wrong product
Ordering the wrong size or quantity
Change in customer requirements
Products no longer being required
Customer selecting the wrong product
Customer-specific or customized requirements
Customers are requested to carefully confirm the product, quantity, size, specifications, and other requirements before placing or confirming an order.
2. Bulk and Special Orders
Bulk orders, specially sourced products, customized products, and products arranged according to specific customer requirements are non-returnable and non-exchangeable.
Customers should confirm all product requirements before the order is finalized.
3. Damaged or Incorrect Products
If a product is received in a damaged condition or an incorrect product has been supplied due to an error on our part, the customer should contact Burhani Enterprise as soon as possible after receiving the order.
Please provide:
Order details
Product details
Quantity affected
Clear photographs or videos showing the issue
Any other information requested by our team
We will review the matter and, where the issue is confirmed to be attributable to Burhani Enterprise, determine the appropriate resolution. This may include replacement of the affected product or another mutually agreed solution.
This does not constitute a general return or exchange policy.
4. Refunds
Burhani Enterprise does not provide refunds for products that have been correctly supplied according to the confirmed order.
Where a refund is specifically approved by Burhani Enterprise due to an error attributable to us or another exceptional circumstance, the refund amount and method will be communicated to the customer separately.
Approved refunds will be processed through the applicable original payment method, where possible.
5. Order Cancellation
Orders may not be cancelled after they have been confirmed, particularly where sourcing, procurement, packing, dispatch, or other order processing activities have already started.
Any cancellation request must be submitted to Burhani Enterprise as soon as possible.
Acceptance of a cancellation request is at the discretion of Burhani Enterprise and may depend on the status of the order.
6. Customer Responsibility
Customers are responsible for checking and confirming the following before confirming an order:
Product selection
Product quantity
Required size
Product specifications
Colour or other applicable requirements
Delivery information
Customized or special requirements
7. Contact Us
If you have a question regarding an order, damaged product, incorrect product, or refund request, please contact Burhani Enterprise through the contact details provided on our website.
Website: burhanienterprise.net
We recommend providing your order details when contacting us so that our team can review the matter.
8. Policy Updates
Burhani Enterprise reserves the right to update this Return & Refund Policy when necessary.
Any updated policy will be published on this page.
This policy applies to orders placed through our website and other applicable sales channels, subject to the specific terms agreed with the customer.